Virtual Assistant Luton
My name is Mary Pelling and I run Pink Spaghetti PA Services Luton & Hemel Hempstead. Pink Spaghetti is a Virtual Assistant franchise, and we all cover different territories. My territory covers areas of North Hertfordshire and South Bedfordshire including Luton, Dunstable, Houghton Regis, Flitwick, Ampthill, Silsoe, Toddington, Berkhamsted and Hemel Hempstead, along with part of Harpenden.
I live in a hamlet outside Luton called Cockernhoe which has only a small school and a prefabricated church which is over 100 years old. My nearest shop is a mile away!
I started my business when I was made redundant and was looking for a way to use my wealth of experience as an Executive PA, Administrator and Training & Events Coordinator to help people to run their businesses more effectively. I am a great believer in ‘Only Do What Only You Can Do’ and outsource the rest to someone who has experience in the areas you don’t – that way, you can grow your business and not worry about the back office things like bookkeeping, social media, preparing reports and presentations or customer databases. A 25th Hour in the day and a One Stop Shop for all things administration!
I have over 30 years of diverse experience as an administrator and technical librarian; stock control through to Senior PA; SEN teaching assistant; Programme/Events Coordinator and Training Coordinator; most recently Executive PA to a finance director with a range of other roles in customer service and project administration in between. Whatever a role requires, that is what I do and whatever is needed I have probably done it before! I never say no to a task and treat everything as a learning experience.
I am highly motivated and professional with excellent organisational skills and a highly successful approach to customer service. I love the challenge of assessing, improving and managing procedures to enhance productivity and efficiency. I like to use my creativity to break down and solve challenges.
I am proficient in Microsoft packages including Word, Excel, Outlook, PowerPoint and Publisher and also utilise Xero, Capsule CRM and have worked as a volunteer for Team Luton Swimming Club where I organised swimming competitions using dedicated SportSystems software. I enjoy learning how to use new systems so, if you need me to use something different, I will happily rise to that challenge!
Why a virtual assistant?
There are lots of things a Virtual or Personal Assistant can do to help. It is like having an extra pair of hands in your organisation – someone who is there to carry out the tasks you don’t have time for, or don’t like doing, or don’t know how to do.
People start their own business for a variety of reasons but inevitably find that the thing they spend most time on is administration, rather than providing their product or service to prospective customers. A Virtual Assistant can take care of all the administration tasks so that the business owner can focus on their customers who are, after all, their bread and butter! The best thing is they are not an employee and you only pay them for the time they work. Which makes it a really cost-effective option.
As an example of how a Virtual Assistant can help make a difference, I work with a company who employ contractors, all of whom need contracting, extensions to contracts, checking of timesheets and validating invoices against time worked, holiday tracking and various other associated tasks. Before I started doing this, one of the partners in the company was carrying out all the admin tasks – badly! Now there is a much more streamlined approach, and all the information is in one place so it is quick and easy to access, saving the company time and money while ensuring that someone is keeping an eye on the process to make sure it runs efficiently.
Why Pink Spaghetti?
Even if I were not a Pink Spaghetti franchisee, I would still recommend them as your go-to Virtual Assistants. Because there are a team of over 50 people, there is a great support network in place. If I don’t know the answer to something, or how to do something, I can ask a question on our Facebook Franchisee page and I will have an answer, often within a few minutes. They are a very personable and professional group of people whose primary focus is to ensure that we can all offer a great service to our clients, going above and beyond at every opportunity.
They can help to cover holidays or sickness, or a large project which I don’t have time for, if I just need someone to tell me I am doing something correctly or help if I am not. They have a vast range of experience across many different sectors and, between us, there is nothing you can ask us to do which has not already been done by at least one of the team. This means that I never have to say no to a client – everything I need to know is right there. This provides seamless service and peace of mind, knowing that the resource is always available.
And because we are all small business owners ourselves, we understand the obstacles that can stymie even the most dedicated business people, and help to deal with challenges with a sympathetic ear and a can-do attitude.
A range of Virtual PA Services
So, what can we do to help you? We cover a broad spectrum of tasks which can range from streamlining your office processes to data entry, branding, diary and email management, social media management, marketing, research, newsletters, bookkeeping, customer relationship management (CRM), preparing presentations, typing documents and databases – the list is endless. Do you have an event to organise? We have event management experience. Whatever you would normally employ an administrator, or personal assistant, or project manager to do, those are the tasks that we can carry out for you. And for as many or as few hours a month as you need – no job is too small, or too large! Anything that you have on your to do list and either don’t have time for, don’t want to do or don’t know how to do – that’s what we can do to help you!
Case Studies Here is how some of our customers use us.
Cloud Implementation Company
For this expanding company, my remit is to manage the contractors who are working on various projects, ensuring that each new contractor is properly contracted, that contract extensions are processed, that they fill in their timesheets weekly and their invoices accurately reflect the hours they work. I also monitor holiday requests for all staff to ensure there is always resource to cover all their projects. Having worked with many of the partners at the company before, they already know and appreciate the value I can bring to their organisation.
Property Management Company
This client manages a residential property and needed someone to pull together accounts for 2020, checking and reconciling all works, invoices, service charges and other costs and income against bank statements. This information was spread across various documents and was difficult to manage. All of this information is now in a single spreadsheet and in a format which can be either used by the company to manage their accounts or by myself to carry out that task on their behalf.
I offer an ‘Office Management’ type of service for this Hertfordshire based company – taking care of banking and invoicing, answering customer calls and emails, booking appointments, ordering supplies and other ad hoc duties as required. As well as a Virtual Assistant role, this also include 1 or 2 mornings a week at the clients office address to sort mail and deal with customers, not something I usually offer but in this case, that is what the client needed.
I was asked to carry out a free Facebook Healthcheck for this company based in Bedfordshire – this is a service offered as standard by Pink Spaghetti PAs. As a result, the client asked me to design and update cover photos and logos for her Facebook page and website along with a design for business cards and a logo template to use for social media.
What our Customers Say
“I used Mary’s services after a friend recommended she did a free health check on my Facebook page. She was so quick, efficient and helpful with this that I decided to ask her to help with some cover photo designs and new business cards. She listened to everything that I wanted and even took the time to go on my website to find out how she could best fit into my brand. I am really pleased with the results and how quickly Mary got everything together for me. Would highly recommend and will definitely use again!”
“I have used Mary’s services for around 4 months now - she’s heaven sent! Throughout my years in business, I’d gathered a lot of email addresses for my clients... which I wasn’t really doing anything with. Mary suggested I start sending out a monthly newsletter as a way to keep in contact, promote further services and generate sales. What can I say? They’ve worked! Mary has a very supportive, thorough and efficient approach to her work and is on the ball enough to give me a little nudge when my content is due! I highly recommend booking a chat with her to discover the various ways in which she can assist you and your business too - you won’t regret it!”
Lindsay Edwards, Reimagise
“Mary is, above everything else, a safe pair of hands. It doesn’t matter what you throw at her, she is always there, ready to make sure that you are well represented in the quality of the work and with solid, creative ideas for making you look good to the people you are trying to impress. Nothing is too much trouble and she will do her best to make your ideas come to fruition – although she will always let you know if you are way off the mark!”
“We have worked with Mary for 18 months. When we started to really struggle with our admin and coordination, she stepped and it felt like a weight was lifted off our shoulders. Mary is always professional and accurate with her work. We thank you Mary for everything that you have done for us at 7FC.”
Steve Stovell, 7FC LLP
“Mary is a very organised, professional and motivated PA, a brilliant communicator, offering support at Director level for the largest hospitality company in the UK”
Areas Served By Our Luton & Hemel Hempstead Office
Based in Cockernhoe, this office serves areas across South Bedfordshire & North Hertfordshire including:
Luton | Dunstable | Hemel Hempstead | Berkhamsted | Toddington | Flitwick | Silsoe
Customer Service Support
Small Business Administration
Social Media Management
Virtual Assistant Services
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