CRM for your business

If you’re running a small business, keeping track of clients, leads, emails, and follow-ups can feel like a full-time job. And let’s be honest, trying to do it all from your inbox or a spreadsheet just doesn’t cut it. 

 

That’s where a CRM system (Customer Relationship Management) tool comes in. It’s one of the most powerful ways to stay organised, build better client relationships, and grow your business, without the chaos. 

 

At Pink Spaghetti, we’ve helped countless small businesses get to grips with CRM systems, and one of our all-time favourites is Capsule. Here’s why having a CRM is essential, and why we think Capsule is the perfect fit for small business owners. 

 

A CRM system helps you manage all your customer interactions, sales pipelines, and business development activities in one place. Think of it as your business brain - it remembers everything so you don’t have to. 

 

 

Keeps client information organised – Contact details, notes, emails, tasks, and files are all stored in one central hub. 

Improves follow-ups – Never forget to chase a lead, send a proposal, or follow up after a meeting. 

Boosts sales efficiency – Track where leads are in your pipeline and take action at the right time. 

Supports customer retention – Build stronger relationships by remembering key details and past conversations. 

Saves time – No more digging through inboxes or spreadsheets to find what you need. 

 

There are lots of CRM systems out there, but Capsule CRM stands out for small businesses for a few simple reasons: 

 

Capsule is incredibly intuitive, even if you’re not a tech whizz. The layout is clean and simple, so you can get up and running quickly. No steep learning curve, no complicated setup. 

 

Yes, really. Capsule’s free plan includes up to 250 contacts, which is perfect for freelancers or micro businesses just starting out. It’s a great way to see the benefits of a CRM without any upfront cost. 

 

Capsule lets you create sales pipelines, assign tasks, and set reminders so you’re always following up at the right time. It’s an easy way to stay focused on revenue-generating activities and stop opportunities slipping through the cracks. 

 

As your business grows, Capsule grows with you. Their paid plans offer more advanced features like integrations with email marketing tools, custom fields, and automation - ideal for scaling up your systems. 

 

Capsule connects with apps like Outlook, Gmail, Xero, Mailchimp, and more, making your workflow smoother and your day more efficient. 

 

We don’t just love Capsule, we help our clients get the most out of it too. At Pink Spaghetti, we can: 

 

🔹 Set up your Capsule CRM account and customise it to your business 

🔹 Import your contact lists and organise your data 

🔹 Create your sales pipeline and task workflows 

🔹 Train you or your team on how to use it effectively 

🔹 Keep it up to date with ongoing support 

 

Whether you’re brand new to CRM or you’ve tried one before and struggled to stick with it, we’re here to help you make it work. 

 

If your business is still managing leads from memory or using disjointed spreadsheets, now is the time to upgrade. Capsule CRM is the tool that brings clarity, control, and real customer connection - all in one place. 

 

And the best part? With Pink Spaghetti’s support, it doesn’t have to be overwhelming. 

 

Ready to get started with Capsule or improve how you're using your CRM? Get in touch with us today and let’s talk about how we can set you up for business development success.