Virtual Assistant Thanet & Canterbury
Hello, I’m Vikkie Richmond and I own and run the Pink Spaghetti PA Services franchise for East Kent.
As a virtual assistant, I get to do what I love, which is organising people and processes. My typical client is either a sole trader or a micro-business owner; we provide a marketing, admin and business support service that allows people to gain time back, either to spend on developing their business, with their families or on the golf course!
I live in Margate, thankfully only about a ten-minute walk from the beach. Being able to support small businesses in this area is amazing, because East Kent has so many creative and diverse enterprises. As a fellow small business owner, I know how tough it can be to get everything done and it’s great to be able to help others with some of the challenges that small businesses face.
I have worked in admin roles for most of my career, with nearly 30 years of experience (around 7 of those were as a PA). I have also held other roles as Secretary, Healthcare Assistant, Fundraising Administrator, Business Support Manager and Project Officer.
I have a diverse skills-set, including sound ‘soft’ skills (telephone, customer service, etc.). This means that I’m able to turn my hand to any task that a client needs doing. Having worked across the private, not-for-profit, local authority and civil service sectors, I have a broad range of experience in lots of different work environments; this gives me an advantage when working with smaller companies, as I can adapt to suit any business model.
I do love a challenge and I enjoy taking care of the day-to-day tasks that overwhelmed business owners have neither the time nor knowledge to complete.
My ‘team’ is over 50 strong! I rely on the support and assistance of the network of Pink Spaghetti franchisees and their teams; we love to get stuck into the tasks that business owners don’t like doing, or simply don’t have the time in their busy schedules to do.
I enjoy talking to small business owners and sole traders in the east Kent area, as there is such a diverse mix of businesses across Thanet and Canterbury and the surrounding towns. I particularly like attending networking events, as there is no better place to meet and get to know fellow, local small business owners.
Why a virtual assistant?
If you have never worked with a virtual assistant before, it can be a bit of a revelation! You can use our services as and when you require them on an ad-hoc basis, paying only for the time you use. Or, if you have more regular tasks that you need help with, you can take the services on a retainer agreement, which guarantees an agreed number of hours per week or per month for a set fee.
At Pink Spaghetti, we take pride in the fact that you will know exactly what you are paying for. We always agree on the costs up front and any extra work will always be agreed beforehand.
This gives you the ability to stick to a pre-set budget. It also allows you the breathing space to be able to think logically and at a high level about your business, rather than getting bogged down with the day-to-day ‘stuff’ that you don’t want to do.
You also don’t have to take time out of your business to follow a costly recruitment exercise; there are no ‘hidden’ costs, no holiday or sick pay to cover, or any tax or NI payments. Just the hours that you agree, when you want them, to get done the work that you need doing. Simple!
Why Pink Spaghetti?
As you know by now, Pink Spaghetti East Kent is part of a national network of PA Services specialists. Although we all have different skills and knowledge to draw on, one thing remains constant; the drive to make sure that your life is made easier by letting us take on those arduous tasks, giving you valuable time back.
We are a friendly, efficient network of people. In the rare situation that one of us has neither the time nor the knowledge to get something done, we can call upon the expertise of the whole franchise network – there is always someone who is able to help! This also means that we have availability to cover holidays and sickness, whilst ensuring that your service is uninterrupted.
A range of Virtual PA Services
There is no ‘typical’ day for a VA, but you can rely on us to be organised. That’s how we can help you – how many items on your ‘to do’ list are carried over from week to week, because you never quite get around to ticking them off?
Whether it’s day-to-day administration, email and diary management, social media content and scheduling, branding, email marketing, bookkeeping, project management, blog writing or updating your CRM system, we are ready and waiting to tidy up those tasks that need attention.
Case Studies Here is how some of our customers use us.
We provide all-round PA support for this well-respected, freelance artist. From diary management, to arranging regular meetings and exhibitions across the UK and Europe, to producing contracts and invoices; we roll up our sleeves and get stuck into whatever we are asked to do! Because this client works in a diverse set of spaces, we divide our time between working from home and in their studio space to keep their business ticking over whilst they concentrate on the creative side of things.
We have streamlined processes for this Kent-based carpenter. We manage his client onboarding process, right through from the first contact made, to arranging the quote visits, to getting the work booked in and invoiced, through to the end task of requesting Checkatrade and Trustpilot reviews. We also manage his social media for him.
Mobile Bar Company
We have worked with this Canterbury-based client since the business started, providing assistance with a variety of tasks. Regular competitor research, managing two of their social media accounts, creating seasonal artwork and researching and writing a monthly blog for their website are just a few of the things that we do for them. We also do a little bit of lifestyle admin for him and his family.
It’s all about increasing the social media presence and brand awareness for this client. Because they own a busy plant nursery, they are often too busy with helping customers and exhibiting at trade flower shows to get stuck in with their social media. We love to do it for them and we now consider ourselves experts in many varieties of plants, trees and shrubs!
What our Customers Say
“Vikkie is brilliant - quick to reply, so professional and efficient. She asked good questions up front so she understood what we needed. The turnaround time was speedy and I was really happy with the finished documents. I highly recommend Vikkie!”
Lisa C, Canterbury
“I use Vikkie at Pink Spaghetti for various tasks within my business and she is one of the best finds I have ever had in business. Diligent in her work ethic and always on the ball, she has helped be vastly improve my social media presence and carried out numerous admin tasks and business research. I will be continuing to use her services and would highly recommend her to other business people. Thanks, Vikkie for all you do.”
Mat Butler – Neptune Bars, Canterbury
“Highly recommended! I was after some copywriting for some case study articles for my website.
What can I say other than - 100% worth it! The whole process was smooth, from the initial brief about what I needed, to her completing the work on time and of course being provided with the perfect “cut-&-paste” that hit the brief perfectly.
Vikkie has saved me a lot of time & effort creating content for my website and marketing.”
“Vikkie has provided me with first-rate professional proofreading and formatting services. She always creates quality content with fine attention to detail. In my line of work, dealing with complex data is an integral part of producing a report and Vikkie has proven adept at handling this volume of information.
I would highly recommend her services.”
“Vikkie has managed and continues to help up with our social media posts and campaigns. It's difficult to talk about yourself. Vikkie is great at promoting what we do in a much better way than I can. I am particular about what I say but Vikkie is great at presenting us in a way I feel comfortable with. I know this is working from the many positive comments that are fed back to me.
I find Vikkie very helpful when discussing new ideas. I value her input to my business.”
Andy Chance – Endeavourcom, Canterbury
“Outstanding. Vikkie is a detail-oriented and highly effective project manager. She efficiently turned her hand to each new task and challenge whilst maintaining a positive, pleasant demeanour. I could not recommend highly enough.”
Areas Served By Our Thanet & Canterbury Office
Based in Margate, this office serves areas across East Kent including:
Broadstairs | Ramsgate | Birchington | Canterbury | Sturry | Wingham | Whitstable | Swalecliffe | Herne Bay | Sandwich | Westgate| Deal
Customer Service Support
Small Business Administration
Social Media Management
Virtual Assistant Services
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