Donna McKenna
Telephone 0333 355 0081
Contact Donna
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Virtual Assistant Stirling & Livingston
I’m Donna McKenna and I own Pink Spaghetti PA Services Stirling & Livingston, the first Pink Spaghetti franchise in Scotland! I am based in Stirling, but my office covers Stirlingshire, Clackmannanshire and most of West Lothian.
As your Virtual Assistant, I am passionate about planning, organising and problem solving. I get a real buzz out of supporting business owners to reach their goals and to achieve a better work-life balance. Every customer has different needs and I love helping them to get on top of all their projects, social media and administrative tasks. I pride myself in being able to provide customers with a friendly, customised, flexible and professional service, whatever their business or household requirements are.
Why Me?
With over 27 years’ management and service development experience in the care sector, I have brought with me a diverse portfolio of skills to the business.
A detail-orientated science graduate and qualified in Prince2 project management, I am highly organised, have excellent analytical skills as well as having ‘big picture’ thinking. I have a wealth of experience including policy writing, service redesign, project management, process improvement, change management, planning, co-ordinating, recruitment, researching, proof-reading as well as day-to-day office administration. I hold a postgraduate certificate in Healthcare & Local Authority Management and have experience as an SVQ Assessor and Internal Verifier.
Why a virtual assistant?
A common misconception about a virtual assistant (also known as a ‘virtual PA’ or ‘virtual personal assistant’) is that they only undertake basic administrative tasks. Pink Spaghetti virtual assistants are much more versatile than this – they are technical VAs, project managers and social media managers. They also provide the 'OBM' role (Online Business Manager), however as this is a relatively new concept, most people aren’t yet familiar with this valuable role. In addition to this, every Pink Spaghetti franchisee operates their own small business, so they understand the challenges that a small business can bring.
Coming from a diverse range of backgrounds, Pink Spaghetti virtual personal assistants are high achieving individuals who all have specialisms, bringing with them huge skills portfolios they have gained in their previous successful career roles. They are experts in many business areas such as social media, project management, branding, marketing, research, artwork creation and designing/delivering training packages.
Outsourcing business tasks is a smart move that many small business owners make - now more than ever in this new ‘virtual world’ we have all found ourselves in. Many business owners have needed to move their businesses from the physical to the digital for their business to survive, but some have struggled with this transition. This is where virtual assistants can add real value to a business; they come with the expertise and flexibility, but without the employee overheads and responsibilities - everyone can have their very own PA!
At Pink Spaghetti we thrive on being able to support small businesses and busy people get on top of their mushrooming 'To Do' lists. We can help them by powering through some of those difficult, repetitive or nagging tasks that they just can't seem to get around to doing - and give them some time and control back in their lives.
Why Pink Spaghetti?
We offer a flexible, affordable and friendly virtual business support service that customers can 'pick up, put down' as their needs change, with no ongoing commitment. Alternatively, to safely secure some of our time every month, we offer retainer agreements from just 4 hours per month.
Pink Spaghetti is an award-winning franchise and the only PA company to feature in the Elite Franchise Top 100 list. We recently won ‘Best Franchise- Under £2m’ at the prestigious Best Franchise UK Awards 2020/2021.
We are the experts in working remotely – this is the concept used when the business was set up. We have had an 11-year head start on new remote working practices brought on by the Covid-19 lockdowns!
As a franchise owner, I am part of a fantastic support network of over 50 virtual assistants/business owners. This means that I can draw on their specialisms should a customer have any bespoke requirements. Additionally, I can call on my network should a large project come in, or if I need someone to provide holiday or absence cover for me.
A range of Virtual PA Services
Not everyone loves a spreadsheet. Here at Pink Spaghetti, we love spreadsheets, organising and all things administrative! The tasks we get asked to do are so varied that we couldn’t possibly list them all, but they typically fall into social media management, tech VA services, marketing, business administration & personal assistant organisation.
Case Studies Here is how some of our customers use us.
Accountancy Services
We provide monthly social media management and provide adhoc support with a variety of different administrative tasks. We have provided training on Trello (project management software).
Networking Group Leader
We collaborated and designed a ‘virtual high street’ - an 84-page digital lifestyle magazine and gift guide for Christmas 2021. This included special articles and adverts from small business owners – this was a way for small business owners to be seen during lockdown, and provided support for these independent businesses.
Fitness Coach
In the past year, we have worked together on various projects: Facebook health check, logo design; social media cover and profile images; research for merchandise to brand and more recently website design.
HR Consultant
We provide regular administrative support and have provided technical VA services, including Trello (project management software) training.
What our Customers Say
“Having a virtual PA to help with admin and tech tasks for my fitness business has been invaluable. Donna is always professional, approachable, prompt and knows her stuff. Over the first year of my business Pink Spaghetti have helped with my logo design, advertising, t-shirt design and order and getting my first website up and running. I have been delighted with it all and it's really helped make my business more visible and look the part.."
Kelly’s Core Fitness, Stirlingshire
“Donna was a huge help in putting together my advert for the virtual Christmas catalogue and also giving me inspiration for what to include in part of it. I'm really delighted with how professional the advert looks and wouldn't hesitate to enlist her services again.”
Areas Served By Our Stirling & Livingston Office
Based in Stirling, this office serves areas across Stirlingshire, West Lothian & Clackmannanshire including:
Stirling | Dunblane | Bridge of Allan | Callander | Alloa | Dollar | Falkirk | Grangemouth | Larbert | Linlithgow | Livingston | Bathgate | South Queensferry
Key tasks...
Administration
Artwork creation
Business Branding
Business Development
Canva Experts
CRM management
Customer Service Support
Data entry
Diary management
Email management
Technical VA Services
Email Marketing
Financial Administration
Marketing
Minute Taking
Newsletter creation
Organisation
Outbound calls
Personal Assistant
Project Management
Reminding
Research
Retainer Agreements
Seasonal updates
Small Business Administration
Social Media Management
Spreadsheets
System research
Template creation
Virtual Assistant Services
Website management
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