Virtual Assistant Portsmouth
I am Lora Couzens, and I run Pink Spaghetti Chichester & Surrounds as well as Pink Spaghetti Portsmouth. My 2 territories cover a large area including towns like Petersfield, Midhurst, Arundel, Rowlands Castle, Havant and Hayling Island. And in my Portsmouth area I cover Portsmouth, Fareham, Portchester, Waterlooville and surrounds.
I live in Petersfield and I am passionate about supporting small businesses in local area. I decided to become part of a franchise as my research showed Pink Spaghetti is a successful Virtual Assistant franchise with great support network.
I have been a small business owner in the past and decided to go down that route again. Pink Spaghetti encourage us to think and act like small business owners which hugely helps in the type of service I offer.
I started at Pink Spaghetti Portsmouth in November 2020 as I recognised the need small businesses have for the type of services Pink Spaghetti offers. Virtual personal assistants offer a variety of services based on experience from previous roles. These can be in organisation, marketing, copy writing, customer service, IT, website management.
My skills definitely lie in delivering excellent customer service, professional interaction with my clients as well as their clients, maintaining and building on customer relations, website management, inbox and diary management, event organising.
I believe good communication is a key to managing expectations and delivering a fantastic service. Being organised, having a ‘can do’ attitude, knowing what is achievable are all important steps in being a great virtual personal assistant.
I worked in the education sector either as a tutor, Erasmus co-ordinator at a University or an admin person in the school office so I have brought my vast experience to Pink Spaghetti. I enjoy interacting with people, particularly customer service side of things, helping businesses grow and develop and I aim to deliver excellent service to my clients.
Why a virtual assistant?
If a small business went to the doctor’s surgery and explained it is tired of being overstretched, not having enough time to focus on business development, being ‘drowned’ in admin and the staff are costing it way too much money, doctor would definitely prescribe it a virtual assistant from Pink Spaghetti.
At Pink Spaghetti we offer a one-off service, and/or we monthly retainers where certain number of hours are guaranteed per month and they start as low as 1hr per week.
Understanding how businesses work, how to streamline processes, what to prioritise and focus on is what we can bring to your business and help you focus on growing your customer list and bringing the revenue in.
By hiring a Pink Spaghetti virtual assistant, you will avoid costs that come with employing staff and you will know exactly where the time you are paying for is being spent. We use tracking software for all our clients so your money is being wisely spent.
Why Pink Spaghetti?
Pink Spaghetti is a big network of highly skilled franchisees with over 50 territories around England and Scotland. Benefits of such big network are huge as there is always a solution for needs businesses may have.
Knowledge, experience and skill we can offer cover almost every sector and we find our clients really like that.
Being small business owners, we can empathise with issues that might arise (such as Covid 19 for example) and therefore we can offer bespoke type of advice just for you and your business. Whether you are in e-commerce, part of trades, offering professional service like coaching, photography or else, we will listen to your needs and offer solutions that will help you focus on what you find important. Outsourcing is a fantastic way of growing your business.
A range of Virtual PA Services
Pink Spaghetti Portsmouth offers variety of tasks that can benefit your business. We specialise in all types of administrative tasks, whether you have a pile of receipts that need sorting out or your inbox needs organising - we can help.
We also offer social media packages which include creating content based on your vision, creating memes, posting and engaging with your audience on all desired platforms. If you have an event to organise we can certainly help with that; clear communication with suppliers, making sure desired timeline is covered, negotiating the right price for your budget and making sure your event is run smoothly.
Some of our work is purely lifestyle management so if you want us to send birthday or Christmas cards on time, buy present and even wrapped thewm please get in touch we would love to take those tasks off your hands.
Case Studies Here is how some of our customers use us.
We look daily after email inbox, making sure all unnecessary emails are being dealt with and filtering through important ones making sure our client is sees them in a special folder created by us.
We also send reminders for special events in our clients life and buy appropriate presents for our client’s family and friends.
Large Accountants Pensions Charity
We look after their emails, inbox management, respond to customer enquiries and make sure we maintain the tone set by the charity.
Our job also involves looking after memberships, renewals, putting it all on their system, making sure the payments are correct and in required dates. I upload their website regularly with text and images and making sure their brand is represented properly.
This client has signed up to one of our social media packages which means we create memes and content for 2 platforms as well as monitor their account and engage with their audience.
What our Customers Say
“Thank you so much for today and all you have done over the last 2 to 3 months. You have been an Angel. You are a real star, a special person.”
Areas Served By Our Portsmouth Office
Based in Portsmouth, this office serves areas across South Hampshire, including:
Gosport | Fareham | Cosham | Wickham
Customer Service Support
Small Business Administration
Social Media Management
Virtual Assistant Services
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