Virtual Assistant Bexley, Dartford & Gravesend
I am Angie O’Neill and I run Pink Spaghetti Bexley, Dartford & Gravesend. Along with my team of virtual assistants, I love to help business owners maximise their time, allowing you as a business owner to focus on running and developing your businesses and all the other important things in your life.
I live in Welling and my passion is helping small businesses to grow. I do this by helping streamline your processes and taking on your day to day tasks, helping you not only stay on top of your admin but also meet all your business objectives and enjoy some free time!
I set up my business as organising is my passion and I enjoy completing those to-do lists that everyone has, alongside helping people develop their business through the use of newsletters and social media. Myself and my team pride ourselves on being able to listen to our customers, understanding the problems they face and getting to the root of what they need. I take a proactive approach, thinking outside the box to provide solutions for them.
I worked in the corporate world for 15 years as a Global Mobility Consultant where I managed and organised international moves for large global companies, their employees and their families. I have been in business for 3 years now and I bring to this a wealth of experience.
I am highly organised and methodical and am able to adapt to any situation and find the right solutions to any problems. I love working with my clients and helping them in their business becoming a part of their team.
My team really adds to my business and extends my expertise. Included in the team are experienced administrators who use a wide range of systems across many small businesses and have experience in many different sectors.
I am always happy to chat to see if we are the right fit for your needs and what we can help with, we are big supporters of small business and working with people to help them achieve their business goals.
Victoria’s main passion is helping small businesses grow and therefore her administrative expertise is in process development. She has experience in management in the leisure sector, as well as bookkeeping, and using a wide range of software, with her eye for detail and organisational skills she can turn her hand to many tasks.
Why a virtual assistant?
As virtual assistants, we cover a whole range of tasks from the traditional diary management through to, well anything you would do in your role as a business owner.
We work with business owners to free up time, ease workloads and reduce the stress of running day to day operations of a business. This allows them to focus and do what they do best, as well as have more leisure time.
By outsourcing repetitive tasks off your list, you add more productive hours to your day.
Using a virtual personal assistant is a great cost-efficient way of adding resources into your business.
You can reduce the need for capital as an entrepreneur, as you don’t need to purchase anything to set them up, the ongoing costs of managing and development, holiday and sick pay, tax and NI are all removed from your overheads. You also don’t pay for coffee, office chat or toilet breaks! On top of that we are trained in the things you need to get done!
We offer both a ‘pick up and put down’ service at an hourly rate or retainer agreements from just 5 hours per month, you choose whichever suits your needs best. When choosing to outsource regular tasks to your virtual assistant, this can not only free up your time but also allows you to utilise any inhouse staff you have to a higher value and business specialist work as they are not bogged down with the day to day repetitive tasks too.
We run an open and honest pricing scheme so you won’t get surprise bills and you can set our predefined budgets and time scales.
Why Pink Spaghetti?
As part of the Pink Spaghetti Franchise, this means that not only are you getting the skills of myself and my team, but we have access to the breadth of knowledge that comes from the wider Pink Spaghetti team.
We all as individuals understand what it takes to run our own small business and how much there is to do, and we understand the value in the support we get from each other as franchisees, we therefore want to use that knowledge and support network to support you and your business.
This wider network means we are often able to undertake larger projects with a wider set of skills required and as the approachable group of people we are we enjoy working with you on your projects for as much or as little time as you need us.
A range of Virtual PA Services
We undertake a wide range of tasks for our customers from helping source things for a party or event to electronically filling things.
Some of our more typical tasks are general small business administration including diary management, marketing, setting up MailChimp templates and campaigns and social media campaigns and management, setting up a CRM and new data processes, day to day expense management for your business and organisation and filling.
We are always happy to tackle that task that you have had sitting on your list for a while and just never quite get around to doing, so feel free to ask if you are unsure if it is something I can help with!
Case Studies Here is how some of our customers use us.
We have worked with this Kent based PR consultant for 3 years now managing all her quotes, invoices, expense management, diary management and we have even helped her with arrangements during her house move. Her business has grown over the last 3 years and we have become a valued part of her team.
We have worked with this family run business for 2 years helping them out with their customer service both on email and phone. We also provide cover during busy periods such as Christmas and during staff holidays.
We work with this client on their social media. They have a very high social media presence and wish to maintain and grow their followers, 90% of their business comes from social media. We meet with them on a monthly basis and plan out the following months content, which is then prepared and scheduled.
This is a new client we have started working with, as they are out on the road all the time they have no time to do their general admin. We have been working with them to streamline their processes, create professional branded documents, such as their quotations and invoices and create a CRM and accounting system. On a ongoing monthly basis we will be sending out all their quotes and invoices and then following up on these.
What our Customers Say
Angie has been my PA for a few years now and she has been instrumental to my business’s growth.
As a small business owner who thought I had to wear all the hats, meeting Angie came at the right time, as she very gently educated me on what to outsource to her and why.
We started with the monthly newsletter, then very quickly added on other jobs including collating proposals, invoicing, debt chasing, diary management and purchasing.
In fact any task I can send to Angie – big or small, and I now don’t have that guilt I used to of sending her ‘bits and pieces’ – they take up my time but don’t have to once Angie has them to do!
I have also been able to ask her to take on client admin tasks that needed completion too.
Once, at a networking event we attended, she even glanced over to see me out of coffee and arrived with a fresh one – what a lovely gesture, unexpected, but a keen eye to detail!
Angie has streamlined many processes to make both her work for me easier and also to create efficiencies and a higher level of professionalism within the business, such as e-signature software and terms and conditions documents.
This is the sort of thing I didn’t know I needed but value it now I have it!
I have often referred to my PA as the backbone of my business and also tell people that they really do ‘need an Angie’! I cannot stress more, the importance of having a PA, because for me, it allows me to get on with the client work whilst the admin is taken care of quickly and efficiently.
It’s this admin that keeps the business going – booking new client appointments, setting up accounts, sending T&Cs, ensuring invoices are paid and keeping an eye on cashflow.
They are all vital jobs for my business to grow and thrive, but it’s not vital that I do them, and that’s why I have my Angie!
Sarah Hawes, Izzy PR
“At Downton and Ali associates we pride ourself on the service we provide to all of our clients. So it was great to find that Angie and Pink Spaghetti have the same service standards and pride in their service. The work done for us by Angie and the team has been of an excellent standard and to time and I would highly recommend them to anyone looking to outsource any sort of office or PA work."
"What specifically has Angie from Spaghetti done for us?
As a business owner and a small business I have many tasks to achieve throughout my day. One of the most important tasks I have is to liaise with clients whether they are potential or existing.
We needed help with our “touching base” calls, at the beginning the thought of handing this task over to a third party was one of the most scariest business decisions I believed I had to do. In my mind, I felt as though no one would have the same passion and be as customer focused as we are and for my business this was important when talking to clients. However, once I contacted Angie and discussed what I needed she put my mind at ease. Angie and the Team are very professional, task driven, passionate and most importantly friendly, all of which we believe is important to our business and clients.
We have a weekly call to discuss the objective to achieve for that week and a follow up call afterwards. I am currently discussing the next projects the team will be helping me with and I cannot wait.
The flexibility of their service not only gives me time back but gets tasks done that may be forgotten about or put on the back burner.
We have worked together now for 3 years, no tasks is too small or too big - my advice, if you are struggling speak to Angie."
Rachael - Point of View Glazing Ltd
Areas Served By Our Bexley, Dartford & Gravesend Office
Based in Bexleyheath, this office serves areas across north Kent, including:
Bexley | Bexleyheath | Welling | Dartford | Crayford | Longfield | Gravesend | Cobham | Rochester
Customer Service Support
Small Business Administration
Social Media Management
Virtual Assistant Services
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